Dear members of the eBay Community,   We are pleased to announce that the eBay Community will soon move to a new platform designed to offer you a smoother, more interactive, and more connected experience. This transition will bring events, discussions, resources, and search tools together in a centralized space, so you can find what you need faster and connect more easily with members.   With a modernized design, simpler navigation, and improved features that encourage exchanges and knowledge sharing, this new Community space has been designed to enrich every one of your interactions.   What this means for you Your contributions and most of your activity since 2023 will automatically be transferred to the new platform. To simplify the experience, some existing activities will not be available on our new platform. You will be able to continue logging in securely with your eBay account. A detailed FAQ explaining how to use the new Community platform will be available as soon as it launches. Please note that the Community site will be read-only from June 11 to 15 while this transition takes place. For any account issues during this period, visit https://www.ebay.fr/ to get help from an advisor. Your participation and contributions have been invaluable, and have helped make the eBay Community what it is today.   We are convinced that this new chapter will make your experience smoother, more rewarding, and even more useful, and we can't wait for you to discover it.   Thank you. The eBay Community Team

We’re launching the regulatory compliance help page . It makes it easier for you to find service providers who can help you comply with regulations.   This new page, now available in the eBay Regulations Guide, helps you get support for regulations that may apply to you, including product safety laws, customs duties, environmental regulations, and more.    You can browse and compare independent providers offering services to help you stay compliant, including:       Access to regulatory advice and required compliance data       Product safety testing and certification       Responsible person representation in the EU       Registration and reporting under Extended Producer Responsibility (EPR)       Other specialized regulatory services You can filter based on your needs, view the available services, and get in direct contact with providers.   Developed by our regulatory team, this resource is designed to save you time, simplify compliance, and help you sell more effectively. Spend less time understanding regulatory requirements with our help page , and focus more on growing your business.     Thank you for your loyalty to the eBay Community

The European Universal Charger Directive, which came into force on December 28, 2024, aims to reduce electronic waste by requiring a single type of charger for certain rechargeable devices. It applies only to professional sellers.   Professional sellers who list certain electronic devices for the first time on the markets of the European Union and Northern Ireland must:       Limit your offering to electronic devices equipped with a USB-C port       Offer the option to buy the device without a charger (when a charger is included)       Display a pictogram and a label on your listings Starting April 28, 2026, these requirements will also apply to laptops.   Discover our video to help you optimize your listings, step by step.   To learn more about the European Universal Charger Directive, including which products are affected, and to get advice, visit our Seller Hub .   Thank you for your loyalty to the eBay Community

Discover the new Resolution Center. This platform allows sellers to easily resolve compliance issues related to their account and listings.    Here are some actions you may need to take: Complete an identity verification Settle a negative balance Provide the required tax information Resolve listing compliance issues This single, priority-organized space lets you manage these tasks with ease and clearly see what needs your attention and what to do next. You can now resolve issues more easily and start selling again faster.   To understand how the Resolution Center works, watch our short explanatory video .   To get started, go to resolution.ebay.fr to discover the Resolution Center today.   Thanks for selling on eBay!

At eBay, we are committed to establishing clear rules and offering easy-to-use services. We are updating our Payment Services Terms of Use , which will take effect on July 8, 2026.   We are changing the Payment Services Terms of Use to better describe the services we offer you. They have been rewritten primarily to improve clarity and organization, and to make them easier to read and understand.   If you do not accept the proposed changes, you may terminate these Payment Services Terms of Use, in accordance with Section 10 (“Term, Termination”) , at any time before July 8, 2026.     Thank you for your loyalty to the eBay Community.

Dear sellers,   We are aware of occasional technical issues affecting certain parts of the eBay platform since Sunday. We are doing what is necessary to resolve this issue and thank you for your patience.   eBay will protect your seller performance by automatically removing:   negative or neutral feedback related to these technical issues the impact on your performance related to the affected orders (cancellations and disputes closed without any action on your part)   We will also protect your performance metrics, including your valid tracking upload rate and your on-time shipping rate.    If one of your auctions ended after April 26 at 9:01 PM (Paris time) and you believe it was affected, you can cancel the order. In this case, your seller performance will be protected and the final value fees as well as the fees related to promoted listings will be refunded to you.   We know how essential platform reliability is for your business and we thank you for your understanding while this issue is being resolved.   We will continue to keep you informed of upcoming updates here.   The eBay team

Online shopping has never been so visual, and video has become one of the most effective ways to help buyers understand what you’re selling, build their confidence, and drive sales.   That’s why we’re launching video as a new way to showcase your items in Promoted Listings with priority strategy . This feature, currently in beta , marks a first step toward more dynamic and more engaging advertising on eBay. As we gather seller feedback and analyze performance, we’ll continue to refine and evolve the experience.   Why use video    With video, buyers can see your item in action, quickly understand its key features, and buy with confidence. You can use video to:  Stand out in search results and in the most visible placements on eBay Show what the item looks like, whether it’s compatible, and how it works in real-world conditions Highlight details that photos alone can’t show Build trust to support buyers’ decision-making   How video works    You can now use short videos in Promoted Listings with priority strategy. Videos automatically play in certain placements on eBay. If a placement doesn’t support video, your ad will automatically show the item photo.   To get started, it’s simple:  If your listing already includes a video, you can use it in your ad with no extra effort. Otherwise, you can upload a short video when you create or edit a campaign. You can add one video per listing, with a duration of 5 to 60 seconds.   Your billing method remains unchanged. Promoted Listings with video continue to work on a cost-per-click basis.    Tips for creating effective videos   You don’t need professional equipment. The most effective videos are often simple and authentic: Show your item in the first few seconds Be concise: aim for 15 seconds Focus on one benefit or important feature Think about silent viewing    Start simple, then adjust based on performance.   Get started    If you’re already using priority strategy, you can easily add a video to your existing campaigns. You can compare performance using new video-specific metrics, like view rate and video completion rate, alongside the results of your existing campaign.   If you’re new to advertising or priority strategy, video makes it easy to increase your visibility while staying in control of your budget. You only pay fees when a buyer clicks on your ad, and you can start with just a few listings.   You can add a video to your listings in Seller Hub, or directly to your campaigns from the ad dashboard.

Dear sellers,    Due to the current situation in the Middle East, several carriers have suspended or severely limited their services to the following countries:  United Arab Emirates Israel Saudi Arabia Qatar Kuwait Bahrain Oman Jordan Iran Iraq As a result, we have temporarily suspended deliveries to these destinations.     If your business has been affected by these disruptions, eBay is here for you and seller performance protection measures will be applied automatically , including with regard to: Your late delivery rate Your item not received cases due to a delivery delay (in your service metrics) Defects resulting from transactions you canceled Negative or neutral feedback related to these transactions These protections will be applied to all sellers who have shipped orders to these destinations and have encountered difficulties with deliveries.    Thank you for your trust.    Kind regards,  The eBay team

Ready to revolutionize fashion?   The eBay Circular Fashion Fund is back for a new edition and is open for the first time to French companies , with the aim of promoting the circular economy and creating new opportunities for players in the fast-growing fashion industry.   We are looking for companies aged six months to six years that use circular solutions to address real-world challenges. Applicants must be aligned with eBay’s fashion business, offer a clearly defined approach to circular fashion, have a viable business model, and have the ambition to generate a positive impact for people and the planet, both now and in the long term.   How it works   Eight finalists will receive a $50,000 grant . They will also benefit from targeted mentorship to support them in developing their products, their marketing strategy, and their industry partnerships. Among them, one company will be named the global winner of the Circular Fashion Fund and will have the opportunity to receive a $300,000 investment* from eBay Ventures.   Applications open on January 14 and close on March 8 . If your application is shortlisted, you will be notified by March 20 . Shortlisted applicants will then present their project to a panel of industry experts, former winners, and eBay representatives.   Head to our registration page and submit your application today. The international application form and the Terms and Conditions are currently available only in English.   Together, let’s turn big ideas into real solutions. Good luck!   Submit my application   * Terms and Conditions apply.

What you’ll learn Our video answers the three most frequently asked questions from sellers about the CCD directive: What is the European Universal Charger Directive? Which electronic devices are affected? What steps do you need to take to comply? It also includes a step-by-step demonstration showing how to display the label and pictogram on your listings. Watch the video and discover how simple it is to stay compliant while helping buyers make more responsible and sustainable choices.   Watch the video Quick reminder The CCD directive applies to all professional sellers offering affected electronic products — such as mobile phones , tablets , digital cameras , and other rechargeable equipment — first placed on the market in the European Union and Northern Ireland from 28 December 2024 (or from 28 April 2026 for laptops). Learn more For more information, see our dedicated help page: European Universal Charger Directive (CCD) Thanks for being part of the eBay community.