Return and refund

Anonymous — Tue, 24 Feb 2026 20:20:04 GMT

Hello! We have a serious problem with the seller, and we don't know what to do. I received a damaged item; it may have been damaged during shipping. The seller asked me to contact DHL, which I did, but DHL redirected me to SmartPosti, and SmartPosti returned the item to the seller. The seller offered to send the item to DHL for inspection, but I haven't been able to contact DHL, and I'm afraid to risk it because a friend of mine had a similar situation: he sent his item for inspection and didn't receive a refund. Now the seller is offering me 10 euros in compensation, but there are quite a few damaged figurines, and I don't know how to fix them myself, and in fact, it might be impossible because they are very small. It would be easier for me to return the item to the seller. Please help! Best regards!

Re: Return and refund

lingma85 — Tue, 24 Feb 2026 20:33:13 GMT

Hello @Anonymous

You are registered in Latvia -
You rely on ebay.com

To help you out, here are the instructions for your problem.---->

Return an item for a refund | eBay

Best regards

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Return and refund

Re: Return and refund