Unable to complete a purchase
Summary: marla_7212 describes a dilemma with purchasing items at auction. After winning some items and planning to buy more from the seller, they experienced difficulty obtaining a complete invoice. Attempts to get one combining auction and direct purchase items were unsuccessful. Additionally, some purchases disappeared from their account, preventing payment. They seek advice on resolving these payment issues to acquire the hard-to-find items.
Hello,
I bought 2 items at auction on May 23 from a seller. He sent me an invoice on June 14 to reduce the shipping costs for these items. However, knowing that I was going to buy other items from him (auctions and direct sales), I didn’t pay it right away, and I let him know by message which items I was interested in. Once the items won at auction (2 on June 19 and 1 on June 21) and bought in direct sale (on July 13), I asked him for an invoice for all the items.
On July 20, he only made me an invoice for the items bought at auction. I then wanted to ask him for an invoice for the auction items + direct sale items, but it was impossible to select 4 of the 5 auction items (those bought on May 23 and June 19, the one from June 21 could be checked), and the ones bought in direct sale could be checked for the invoicing request. Note that I could not pay for the May 23 cards individually, even though the sale was not cancelled, and I was still offered to "request the total" (when I clicked on it, the cards did not appear in the list), or to mark "I have not received the item" (even though I do not have the option to pay for it!).
I therefore contact him again, asking for the invoice for the 11 items won. For now I have no news, and I’ve just realized today that the 2 items I won on May 23 have simply disappeared, without my having paid for them.
My question is: how can I pay for these items I won, when I have not had the option to do so for more than 15 days and the listing has now disappeared without being cancelled? As a reminder, on the invoice made on July 13, these items were on it and payable (but the direct sale items were missing, which is why the new invoice issued on July 20 was incomplete and did not include those items added on July 13).
These are hard-to-find items and I’d really hate not being able to pay for and receive them..
Thanks for your help,
Best regards,
lingma85
·1 week agoHello @marla_7212
It would be good if you explained all this to Customer Service-->
eBay customer service
They have the means to track down the missing items and maybe do what’s necessary to satisfy your bundling request.
No one here has the tools to do it.
Regards