Bouygues 4G key
Summary: pjac7016 is trying to contact customer service about a Bouygues 4G dongle he never received, despite being charged €33. He tried to resolve the problem by phone and with the seller, but without success. francexpressdeal and koalagris advise him to follow eBay’s claims procedures and contact their customer service for help.
Yes hello it’s [Name] I tried to reach you on the phone number I can’t find any phone number to contact you I contacted you before I bought a Bouygues 4G key it’s [Name] so I’m giving you my address it’s [Coordinate] the phone number is [COordinate] I contacted the seller by message he told me it had been sent on April 14 but I still haven’t received it so he needs to check with the delivery person where he sent it I still haven’t received it in my mailbox I wanted to know what was going on check with him or he didn’t send it but I was charged €33 so either he refunds meThank you with my best regards [Name]
koalagris
·3 years agoHello @pjac7016
You’re here on a user forum...
The best thing is to follow the procedure in case of an item not received:
https://www.ebay.fr/help/buying/returns-refunds/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%8Du&lucenceai=lucenceai&docId=HELP1135
best regards
francexpressdeal
·3 years agoBonjour @pjac7016
pour contacter le service client Ebay, voyez ce lien :
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&docId=HELP1326