I selected the wrong reason for my return request

Question

Hello, I ordered an item and I received it damaged. The seller not responding to my messages, I made a return request. Unfortunately, when I validated my request I saw that the chosen reason was "I changed my mind" even though that was not the one I wanted. How can I do to be able to change that because if I cancel my request I will no longer be able to reopen it. Thanks for your help

koalagris · Accepted Answer

Good evening @grenade18 Nothing is planned to modify the return reason. See if necessary by contacting customer service... Best regards