Parcel delivery error message
Summary: hlmon-66 shared an issue about a Colissimo parcel that couldn’t be delivered because it wasn’t in the mailbox. This message, confirmed by La Poste, is intended for the seller. koalagris advised contacting the seller and waiting until the delivery date before opening a dispute if the parcel doesn’t arrive. hlmon-66 followed this advice and is waiting for the seller’s response. Later, staan7185 mentioned a similar situation and was advised to open a dispute in order to get a refund.
Hello,
So I made a purchase on 05/15/2024 and I received the following message from Colissimo "Colissimo indicated the following regarding your delivery: You chose the mailbox delivery service for your parcel. Unfortunately the service could not be carried out because your parcel was not in your mailbox. A notification has been sent to you and tells you what to do next. For more information, contact Colissimo."
I am the buyer, this message is intended for the seller. La Poste confirmed it to me.
What do you understand,
Has this ever happened to you?
Thanks for your feedback
koalagris
·2 years agoHello @hlmon-66
I imagine you sent a message to the seller about this...
https://www.ebay.fr/help/buying/resolving-issues-sellers/contacter-un-vendeur?id=4021&st=3&pos=1&query=Contacter%20un%20vendeur&intent=contacter%20vendeur&lucenceai=lucenceai&docId=HELP1051
(apparently there was a mix-up in the information passed on to the carrier)
On your side, for now, there is nothing else to do but wait for the delivery deadline to pass; only then will you be able to open a case for item not received, if that is the case:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/obtenir-de-laide-pour-un-objet-qui-nest-pas-arriv?id=4042&st=3&pos=1&query=Obtenir%20de%20l%27aide%20pour%20un%20objet%20qui%20n%27est%20pas%20arriv%C3%A9&intent=objet%20non%20re%C3%A7u&lucenceai=lucenceai&docId=HELP1135
Regards
hlmon-66
OP2 years agoThank you for your feedback!
Of course, I contacted the seller and I’m now waiting for their response. Or at least, I hope so.
As for what comes next, and as I thought, your reply confirms it for me, all that’s left is to wait for the deadline.
staan7185
·1 year agohi man, u resolve that? cause i m in the same situation but chat with my seller is hard he respond very slow
frelonverre
·1 year ago@staan7185
hey man , you open a dispute for item not received and get a refund
for the pompous style you have to express yourself in French