Automotive part
Summary: gal7606 expressed concerns about high shipping fees for auto parts added to the cart on a sales site, wanting to get combined shipping to reduce costs. However, after asking for this option, he received a notification prompting him to pay, even though he hadn’t pressed a buy button. frelonverre and lingma85 responded by explaining how the site works, mentioning that sometimes simply putting items in the cart can be interpreted as an intention to buy. gal7606 is looking for clarification on the process and is questioning how clear the site’s rules are.
Hello,
I put vehicle parts (from the same supplier) in my cart. Each part comes with a fairly significant shipping fee. So I asked for combined shipping. I don't know if it's because of that, but afterward I got a notification saying "you committed to pay". So I just requested (right away) that the orders be cancelled. The seller has 3 days to accept or not. But at no point did I click "buy"; I just wanted to find out the price of combined shipping.
I tried putting the items back in the cart, but the only option now offered to me is to follow the item (impossible to put back in the cart, probably because the cancellation hasn't been processed yet?)
what should I do and what could the consequences be? using this site is a lot more complicated than LBC or auto salvage sites... too bad
frelonverre
·1 year ago@gal7606
it’s not exactly hard to get familiar with a site before jumping into multiple purchases
sellers pay commissions on each item or listing you clicked on, and as soon as you did, then they’ll have to open as many disputes as there are items to recover those commissions
l:x only have that to do, on top of relisting their ads
gal7606
OP1 year agoHello,
thank you for taking the time to answer my question. however, I then ask you the following question: by what action do you think I started making multiple purchases? Normally, on a sales site, when we say we want to buy, we are generally offered electronic payment methods, and there is a real action to carry out... (like logging into PayPal or entering your card number)... some peer-to-peer sales sites even offer payment between people requiring letters to be sent, or meeting in person, etc... but that requires a whole process. in all cases, the buyer has taken the action of buying.
in my case I simply put 4 items in a cart
==> on shein I have a cart that gets filled as I go, and when I want to have it delivered (generally when the amounts for free delivery are reached, I confirm the purchase...and I pay
==> **bleep**, cdiscount, mano mano : same thing
==> on LBC, I can create lots with the same supplier, and start a conversation, or click on the "make an offer" or "buy" button, but in all cases I know exactly what I am doing. make an offer = propose a price without committing / buy = pay the displayed price (with the possibility of backing out as long as the seller has not declared the item available)
here, I simply put the items in the cart, and asked for combined shipping (to find out whether it was possible AND to know the price) to my great surprise Ebay is telling me today: "Action required: please pay...."
besides, the supplier did cancel the order without batting an eye (an order that I nevertheless managed to cancel a few seconds after seeing the message informing me that I had committed myself). I did clearly state the reason that concerns me without harming the seller (except for not being able to offer the item for sale as long as he hasn't canceled it I imagine).
so yes, it's hard to get familiar with a site that isn't clear. I should point out that I did not click on "bid" or "buy it now" so if you can answer my original question: which button should you absolutely not click if you don't want to commit to buying?
lingma85
·1 year agoHello @gal7606
As soon as you put an item in the cart, it’s to buy it or reserve it... Asking for a combined shipment can confirm that intention to buy.
For details on how the cart works, see here----------> Your cart | eBay
Each site has its own rules. You need to know them at least a little before doing anything on it so as to avoid this kind of problem.
Regards
gal7606
OP1 year agoA basket is not a confirmed purchase. Items must remain
available as long as the sale is not completed
How then can I know the delivery amount until I have not
clicked the button?
And finally, quite simply how do you want me to know the ins and
outs and all the little subtleties of the site without browsing around
it and clicking some links that in general do not commit me?
lingma85
·1 year agore.... @gal7606
You write----> "I am very glad to hear it......"
Well, me too... because everything is described in the link I gave you...
All you have to do is read it and understand it without trying to compare it with how other sites work or lump everything together.
Best regards
frelonverre
·1 year ago@gal7606
hello ebay is unusual, both in how it works and in its rules
for the rest @lingma85 answered you and I can't add anything constructive to their answer