Transaction quality has clearly declined over the past three years | Buy an item

7380gregory · 2024-05-30T01:51:30.513000Z

I've been a customer on ebay for nearly 20 years, with nearly 1500 transactions completed, and I have more and more reservations about using this platform, for several reasons: the introduction of ebay shipping service has brought more problems than improvements. tracking is random, shipments that never make it, and despite the fact that in the event of a problem the orders are refunded, it is unacceptable that the customer is left shortchanged by the delays and the procedures, which are still long. (if I order an item and it doesn't arrive, I would get my refund at best a month later). Even more serious is that the introduction of the ebay shipping service was not accompanied by a policy to control fees, and you can very clearly see that many sellers display completely unjustified shipping fees without ebay intervening. 75 USD to send a tshirt from the USA to another country, with delivery times that are measured in weeks, is not acceptable and Ebay is abusing the trust of its users by allowing such practices that amount to fraud. Finally, the ebay shipping service has serious problems: I recently ordered a phone from the USA (I live in Asia) and I was able to follow the extremely complex route of the package, after three weeks and nearly 20 steps, the package is delivered, as luck would have it, not very far from where it was sent to someone we don't know, and the transaction is considered completed! unbelievable! So, in the hope that intelligent people will be able to take messages like mine into account, after 20 years of use, I am in the process of drastically reducing my use of ebay because of this lack of reliability and these unacceptable abuses on shipping fees.

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Transaction quality has clearly declined over the past three years | Buy an item | eBay France