I bought a Samsung galaxy s23 ultra in October, the phone is not for the French market. I am sending it back with proof of delivery and against signature email confirmation from Colissimo, I have all the paperwork and they are ruling against me No money and no phone... What should I do Thanks
Yes of course they are making my life a nightmare. I would need legal advice, because I sent a phone back to the seller since it wasn't for the French market, I have the Colissimo proof of sending, proof of receipt with signature, and they have been making my life a nightmare for more than 3 months. Neither phone nor money Thanks in advance
hello, I’m coming out of a legal proceeding with eBay, you have to go all the way to the tr*al, with me they gave in and refunded me everything at the hearing
*miss-tigri*
·2 years agoYou’ve already been advised to contact the FEVAD mediator, but you can contest eBay’s decision
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/contester-une-dcision-debay-concernant-un-retour-ou-un-objet-manquant-pour-les-acheteurs?id=4039&st=3&pos=4&query=Contester%20une%20d%C3%A9cision%20d%27eBay%20concernant%20un%20retour%20ou%20un%20objet%20manquant%20pour%20les%20acheteurs&intent=Contester&lucenceai=lucenceai&docId=HELP1308
max2661953
·2 years ago@sergem10 ,
Did you make this referral as part of a dispute and within the deadline (30 days)?
sergem10
OP2 years agoI would need legal advice, because I sent a phone back to the seller since it wasn't for the French market, I have the Colissimo proof of sending, proof of receipt with signature, and they have been making my life a nightmare for more than 3 months.
Neither phone nor money
Thanks in advance
koalagris
·2 years agoyou won't find a lawyer on the forum...
felin12
·2 years agoHello everyone
@sergem10
Check with Fevad to see if they can help you
https://www.mediateurfevad.fr/
Kind regards
felin12
·2 years agoRE @sergem10
also read the paragraph from the link :
8. Dispute resolution procedures on eBay
https://pages.ebay.fr/notre-plateforme/index.html
best regards
gogatraylo0
·2 years agohello, I’m coming out of a legal proceeding with eBay, you have to go all the way to the tr*al, with me they gave in and refunded me everything at the hearing
sergem10
OP2 years ago