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Created May 10, 2026

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67 discussions

fr_news_team
European right to repair directive: what professional sellers need to know.
If you sell products to buyers located in the European Union, you may need to update your product repair information as well as your communications with buyers in order to comply with the new European Union rules on the right to repair. As of July 31, 2026, when a buyer contacts you about a defective product and asserts their rights under the legal guarantee, you will need to give them the choice between repair and replacement of the product. If the buyer chooses repair, the legal guarantee applicable to the product is extended by 12 months. This rule applies to consumer goods in general. What you need to do For consumer goods in general: If you are a professional seller offering products to buyers located in the European Union and a buyer asserts their legal rights during the warranty period, you must comply with the following requirements: ● If a product is reported as defective, you will need to let the buyer choose between repair and replacement of the product. ● If the buyer chooses repair, the duration of the legal guarantee applicable to the product is extended by 12 months. You must also inform the buyer of this extension before carrying out the repair. We recommend that you review and update the procedures applicable to your warranties as well as all published terms and conditions to take these obligations into account. Purchases made before July 31, 2026 are not subject to these requirements. Additional requirements applicable to certain products covered by Annex II: Additional requirements may apply to certain product categories covered by Annex II of the directive, including washing machines, washer-dryers, refrigerators, dishwashers, televisions, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers and data storage equipment, as well as products equipped with batteries intended for light electric vehicles (such as electric bikes and scooters). These requirements apply if you are a manufacturer established in the European Union. If the manufacturer is located outside the European Union, the repair obligation must be handled by an actor established in the European Union. This may be the manufacturer's authorized representative in the European Union or, failing that, the importer, or the distributor if there is no importer. For products covered by Annex II ● Consult the European ecodesign rules applicable to your products to determine which spare parts, repair information, and repair services you must provide, as well as how long they must be offered for . ● Offer repair services for as long as your repair obligation applies. ● On eBay, publish information about repairing your products, including warranty conditions, the repair options offered, and the usual prices charged. You can publish this information in seller comments, the item description, and/or the order confirmation email. Even if the repair obligations set out in Annex II do not apply to you, you can still help your buyers by telling them who to contact to have their product repaired. We wish you lots of success with your sales on eBay.
1 hour ago

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eBay News
The new eBay Community platform is now available! 🎉
It’s official, the new eBay Community platform is now available, and we’re delighted to welcome you there! This new space has been designed to help you learn, explore, connect, and join the conversations that interest you. You’ll find a cleaner design, improved navigation, and new features to help you find discussions, resources, and other Community members more quickly. Here are a few new features you should be interested in: Home page : a centralized space that brings everything together in one place. The home page makes it easy to discover key resources, browse the Community, and stay up to date, so you can spend less time searching and more time engaging. New to eBay? We’ve got you covered. Discover essential guides, tools, and resources to help you get started. You’ll also find simple ways to connect with other Community members, ask questions, and learn from experienced sellers. News : find all the important updates in one place. From product news to Community updates, important information is now easier to find. Click Subscribe so you never miss the essentials. Forums: find the conversations you already enjoy, with even more ways to join in. Ask questions, share your ideas, and connect with other sellers in a more lively and interactive environment. Search : our improved search engine gives you access to lots of content, including eBay resources, Community discussions, social media content, and relevant events, so you can get the answers you need faster. You can now search by keywords or use advanced search with AI. Profile: if you created a profile on our old platform, it has already been transferred to the new one. All that’s left is to make it your own. Customize it and improve it by adding your bio, location, social media, and much more! This will help other members get to know you better and build stronger connections within the Community. Note: while the migration is being completed, some content, such as reactions and photos, may not appear immediately and may load gradually over the coming weeks. This is normal, and all data will be available once the process is complete. Take a few minutes to log in, explore the platform, and join a discussion. Safety remains our priority. That’s why our page is moderated to ensure the quality of the content. Please review the Community guidelines to help keep this a welcoming and respectful space for everyone. Whether you’re a new seller, a seasoned pro, a buyer, or just curious to learn more about eBay, you’re in the right place. Thank you for being part of the eBay Community. We can’t wait to see the conversations come to life on our new platform! 🚀 The eBay Community team
seller_news_teamPosted 2 days ago
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eBay News
New platform, same amazing community!
Dear members of the eBay Community, We are pleased to announce that the eBay Community will soon move to a new platform designed to offer you a smoother, more interactive, and more connected experience. This transition will bring events, discussions, resources, and search tools together in a centralized space, so you can find what you need faster and connect more easily with members. With a modernized design, simpler navigation, and improved features that encourage exchanges and knowledge sharing, this new Community space has been designed to enrich every one of your interactions. What this means for you Your contributions and most of your activity since 2023 will automatically be transferred to the new platform. To simplify the experience, some existing activities will not be available on our new platform. You will be able to continue logging in securely with your eBay account. A detailed FAQ explaining how to use the new Community platform will be available as soon as it launches. Please note that the Community site will be read-only from June 11 to 15 while this transition takes place. For any account issues during this period, visit https://www.ebay.fr/ to get help from an advisor. Your participation and contributions have been invaluable, and have helped make the eBay Community what it is today. We are convinced that this new chapter will make your experience smoother, more rewarding, and even more useful, and we can't wait for you to discover it. Thank you. The eBay Community Team
fr_news_teamPosted 2 weeks ago
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eBay News
Find the regulatory compliance support you need.
We’re launching the regulatory compliance help page . It makes it easier for you to find service providers who can help you comply with regulations. This new page, now available in the eBay Regulations Guide, helps you get support for regulations that may apply to you, including product safety laws, customs duties, environmental regulations, and more. You can browse and compare independent providers offering services to help you stay compliant, including: Access to regulatory advice and required compliance data Product safety testing and certification Responsible person representation in the EU Registration and reporting under Extended Producer Responsibility (EPR) Other specialized regulatory services You can filter based on your needs, view the available services, and get in direct contact with providers. Developed by our regulatory team, this resource is designed to save you time, simplify compliance, and help you sell more effectively. Spend less time understanding regulatory requirements with our help page , and focus more on growing your business. Thank you for your loyalty to the eBay Community
fr_news_teamPosted 3 weeks ago
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eBay News
European directive on the universal charger: laptops added
The European Universal Charger Directive, which came into force on December 28, 2024, aims to reduce electronic waste by requiring a single type of charger for certain rechargeable devices. It applies only to professional sellers. Professional sellers who list certain electronic devices for the first time on the markets of the European Union and Northern Ireland must: Limit your offering to electronic devices equipped with a USB-C port Offer the option to buy the device without a charger (when a charger is included) Display a pictogram and a label on your listings Starting April 28, 2026, these requirements will also apply to laptops. Discover our video to help you optimize your listings, step by step. To learn more about the European Universal Charger Directive, including which products are affected, and to get advice, visit our Seller Hub . Thank you for your loyalty to the eBay Community
fr_news_teamPosted 1 month ago
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eBay News
Problem resolution center
Discover the new Resolution Center. This platform allows sellers to easily resolve compliance issues related to their account and listings. Here are some actions you may need to take: Complete an identity verification Settle a negative balance Provide the required tax information Resolve listing compliance issues This single, priority-organized space lets you manage these tasks with ease and clearly see what needs your attention and what to do next. You can now resolve issues more easily and start selling again faster. To understand how the Resolution Center works, watch our short explanatory video . To get started, go to resolution.ebay.fr to discover the Resolution Center today. Thanks for selling on eBay!
fr_news_teamPosted 1 month ago
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eBay News
We are updating our Payment Services Terms of Use
At eBay, we are committed to establishing clear rules and offering easy-to-use services. We are updating our Payment Services Terms of Use , which will take effect on July 8, 2026. We are changing the Payment Services Terms of Use to better describe the services we offer you. They have been rewritten primarily to improve clarity and organization, and to make them easier to read and understand. If you do not accept the proposed changes, you may terminate these Payment Services Terms of Use, in accordance with Section 10 (“Term, Termination”) , at any time before July 8, 2026. Thank you for your loyalty to the eBay Community.
fr_news_teamPosted 1 month ago
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eBay News
Intermittent technical issues and seller protection
Dear sellers, We are aware of occasional technical issues affecting certain parts of the eBay platform since Sunday. We are doing what is necessary to resolve this issue and thank you for your patience. eBay will protect your seller performance by automatically removing: negative or neutral feedback related to these technical issues the impact on your performance related to the affected orders (cancellations and disputes closed without any action on your part) We will also protect your performance metrics, including your valid tracking upload rate and your on-time shipping rate. If one of your auctions ended after April 26 at 9:01 PM (Paris time) and you believe it was affected, you can cancel the order. In this case, your seller performance will be protected and the final value fees as well as the fees related to promoted listings will be refunded to you. We know how essential platform reliability is for your business and we thank you for your understanding while this issue is being resolved. We will continue to keep you informed of upcoming updates here. The eBay team
fr_news_teamPosted 1 month ago
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eBay News
Make your sponsored ads even more attractive with videos
Online shopping has never been so visual, and video has become one of the most effective ways to help buyers understand what you’re selling, build their confidence, and drive sales. That’s why we’re launching video as a new way to showcase your items in Promoted Listings with priority strategy . This feature, currently in beta , marks a first step toward more dynamic and more engaging advertising on eBay. As we gather seller feedback and analyze performance, we’ll continue to refine and evolve the experience. Why use video With video, buyers can see your item in action, quickly understand its key features, and buy with confidence. You can use video to: Stand out in search results and in the most visible placements on eBay Show what the item looks like, whether it’s compatible, and how it works in real-world conditions Highlight details that photos alone can’t show Build trust to support buyers’ decision-making How video works You can now use short videos in Promoted Listings with priority strategy. Videos automatically play in certain placements on eBay. If a placement doesn’t support video, your ad will automatically show the item photo. To get started, it’s simple: If your listing already includes a video, you can use it in your ad with no extra effort. Otherwise, you can upload a short video when you create or edit a campaign. You can add one video per listing, with a duration of 5 to 60 seconds. Your billing method remains unchanged. Promoted Listings with video continue to work on a cost-per-click basis. Tips for creating effective videos You don’t need professional equipment. The most effective videos are often simple and authentic: Show your item in the first few seconds Be concise: aim for 15 seconds Focus on one benefit or important feature Think about silent viewing Start simple, then adjust based on performance. Get started If you’re already using priority strategy, you can easily add a video to your existing campaigns. You can compare performance using new video-specific metrics, like view rate and video completion rate, alongside the results of your existing campaign. If you’re new to advertising or priority strategy, video makes it easy to increase your visibility while staying in control of your budget. You only pay fees when a buyer clicks on your ad, and you can start with just a few listings. You can add a video to your listings in Seller Hub, or directly to your campaigns from the ad dashboard.
fr_news_teamPosted 1 month ago
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eBay News
Suspension of shipments to certain countries in the Middle East
Dear sellers, Due to the current situation in the Middle East, several carriers have suspended or severely limited their services to the following countries: United Arab Emirates Israel Saudi Arabia Qatar Kuwait Bahrain Oman Jordan Iran Iraq As a result, we have temporarily suspended deliveries to these destinations. If your business has been affected by these disruptions, eBay is here for you and seller performance protection measures will be applied automatically , including with regard to: Your late delivery rate Your item not received cases due to a delivery delay (in your service metrics) Defects resulting from transactions you canceled Negative or neutral feedback related to these transactions These protections will be applied to all sellers who have shipped orders to these destinations and have encountered difficulties with deliveries. Thank you for your trust. Kind regards, The eBay team
fr_news_teamPosted 3 months ago
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