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European right to repair directive: what professional sellers need to know.
Summary: mb4tc8 informs professional sellers about the European Union's new requirements regarding the right to repair, which will come into force on July 31, 2026. Sellers will have to offer buyers the choice between repairing and replacing defective products, and if repair is chosen, the legal warranty will be extended by 12 months. Certain product categories, detailed in Annex II, require additional requirements. Sellers must update their procedures and information to comply with these new obligations.
If you sell products to buyers located in the European Union, you may need to update your product repair information as well as your communications with buyers in order to comply with the new European Union rules on the right to repair.
As of July 31, 2026, when a buyer contacts you about a defective product and asserts their rights under the legal guarantee, you will need to give them the choice between repair and replacement of the product. If the buyer chooses repair, the legal guarantee applicable to the product is extended by 12 months. This rule applies to consumer goods in general.
What you need to do
For consumer goods in general:
If you are a professional seller offering products to buyers located in the European Union and a buyer asserts their legal rights during the warranty period, you must comply with the following requirements:
● If a product is reported as defective, you will need to let the buyer choose between repair and replacement of the product.
● If the buyer chooses repair, the duration of the legal guarantee applicable to the product is extended by 12 months. You must also inform the buyer of this extension before carrying out the repair.
We recommend that you review and update the procedures applicable to your warranties as well as all published terms and conditions to take these obligations into account.
Purchases made before July 31, 2026 are not subject to these requirements.
Additional requirements applicable to certain products covered by Annex II:
Additional requirements may apply to certain product categories covered by Annex II of the directive, including washing machines, washer-dryers, refrigerators, dishwashers, televisions, vacuum cleaners, tumble dryers, welding equipment, smartphones, tablets, cordless phones, servers and data storage equipment, as well as products equipped with batteries intended for light electric vehicles (such as electric bikes and scooters).
These requirements apply if you are a manufacturer established in the European Union. If the manufacturer is located outside the European Union, the repair obligation must be handled by an actor established in the European Union. This may be the manufacturer's authorized representative in the European Union or, failing that, the importer, or the distributor if there is no importer.
For products covered by Annex II
● Consult the European ecodesign rules applicable to your products to determine which spare parts, repair information, and repair services you must provide, as well as how long they must be offered for .
● Offer repair services for as long as your repair obligation applies.
● On eBay, publish information about repairing your products, including warranty conditions, the repair options offered, and the usual prices charged. You can publish this information in seller comments, the item description, and/or the order confirmation email.
Even if the repair obligations set out in Annex II do not apply to you, you can still help your buyers by telling them who to contact to have their product repaired.
We wish you lots of success with your sales on eBay.
