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Error importing orders on mondialrelay.fr
Summary: fr_news_team informs sellers of a technical issue with the eBay order import module on mondialrelay.fr, preventing the purchase and printing of discounted-rate labels. The anomaly is being analyzed for a quick resolution. eBay guarantees sellers protection of their performance in the face of delays or cancellations caused. It is recommended to use the eBay shipping platform to obtain labels at the same rate. The eBay team thanks sellers for their understanding.
Dear sellers,
Due to a technical issue with the eBay order import module, it is currently impossible to purchase and print eBay labels (preferred rate) via mondialrelay.fr.
The issue is currently being investigated and we are making our best efforts to provide a quick resolution.
If your business has been affected by these disruptions, eBay will be by your side and will automatically protect your seller performance, including:
- Your late delivery rate
- Your item not received disputes due to a delivery delay (in your Service Metrics)
- Defects resulting from transactions you have cancelled
- Negative or neutral feedback related to these transactions
In the meantime, it is possible to obtain Mondial Relay labels at the same pricing through the eBay shipping platform. Orders can be accessed from your seller hub or directly on the site https://expeditions.ebay.fr.
Thank you for your understanding.
Best regards,
The eBay team
