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Introduction of EU Credit Notes for Sales Fees and Tax Cancellations
Summary: fr_news_team announces that starting October 31, 2025, eBay will issue separate credit notes for all fee, charge, and tax reversals to sellers in the EU, in order to improve clarity and transparency. These documents will help reconcile transactions and manage VAT. The credit notes will be available as PDF and CSV files in Seller Hub or My eBay. This update aligns eBay with market best practices, and sellers are encouraged to contact customer service with any questions.
To improve clarity and transparency, starting on October 31, 2025, eBay will begin issuing separate credit notes for all fee, charge, and tax cancellations to sellers in the EU.
Each credit note will clearly show the credited amounts as well as references to the original invoice.
What is a credit note?
A credit note is a tax document that reduces or fully or partially cancels a current or previous invoice.
It confirms that a certain amount – such as a cancelled fee, overcharge, or refund – has been credited to your account.
Like your tax invoice, an eBay credit note is an official accounting and tax document. You must keep it for your accounting records and treat it as a separate document that supplements the original invoice.
Together, your invoice and your credit note provide a complete breakdown of your transactions, making VAT reconciliation and record-keeping easier.
Why this change?
This update:
- Improves transparency and makes it easier to match fees with their cancellations,
- Aligns eBay’s invoicing process with market best practices.
Our goal is to make invoicing clearer, more transparent, and simpler for sellers to manage.
How to access your credit notes
Starting November 1, 2025, credit notes will be available in the same place as your tax invoices – provided as:
- PDF summary (for a quick overview),
- CSV file (for detailed transaction-level information).
You can download them from Seller Hub or My eBay:
- Go to the Payments tab in Seller Hub (or Payments in My eBay),
- Select Reports,
- Open the Tax invoices tab,
- You will see a list of available credit notes next to your monthly tax invoices,
- To download, select Download summary or Download details.
If you have any questions or need help, please contact our customer service.
