Feedback on eBay phone customer service | News for professional and private sellers

09nice2009 · 2024-11-26T14:19:13.793000Z

Hello,Unfortunately, I have noticed over the past few weeks a clear deterioration in the competence and professional quality of the customer service advisors at Ebay, who become particularly aggressive and abrupt when they do not know how to answer the questions asked by Ebay customers. Among other things, they are never aware of the promotional offers decided by Ebay and therefore do not know how to provide information about them, nor do they really know how to provide information about delivery problems, or explain why Ebay systematically charges 20% VAT on the sale price of items located outside the EEC, as well as 20% VAT on shipping fees !!.. without knowing to whom the latter are paid. Recently, on November 04, 2024, I placed an order for items located in New York in the USA and Ebay therefore systematically applied 20% VAT on the sale price as well as 20% VAT on shipping fees. Despite this, last Saturday, November 23, 2024, the post office asked me to pay again the 20% VAT on the sale price of one of the items in the transaction (already paid to Ebay) but the post office did not ask me for any 20% VAT on the shipping fees !.. and this is not the first time this has happened: I would like to know whether this 20% VAT on shipping fees is actually paid to the customs administrative services in France? Thank you for your help in clarifying all this

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