So, I've got an eBay problem, it's really not going well. A week ago I see that my package is lost. I file a claim to get a refund because it said delivered in England; the app is full of bugs because it said delivered. The problem is I was refunded and the figure, and now they're taking over. I don't understand anything at all, do I get the figure back, will the seller be automatically refunded linked to the signature? . The app bugs a lot when it comes to tracking packages.

Will the seller be refunded automatically? How do I do it? Also, it’s not the same currency, in euros, that’s totally not going to work. eBay is full of bugs. What steps do I need to take so I can get the figurine back and the seller gets automatically refunded

Refunded package, item lost at pickup point, help | News for professional and private sellers

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Refunded package, item lost at pickup point, help | News for professional and private sellers | eBay France