Incomplete order received but disappeared on eBay

Question

I ordered hubcaps for a Grande Punto on May 25, 2023.

Only 1 was delivered instead of the 4. impossible to get a response from EBAY or from the Italian supplier either, who is unreachable. My second order has disappeared from the eBay site.

Avoid eBay

koalagris · Accepted Answer

@berro-7386 Hello ??? 😕 Did you receive a payment confirmation by email? Were you properly logged into your account when you made the purchase? Otherwise it went through as a purchase "as a guest", in which case: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Obtenir%20de%20l%27aide%20si%20vous%20avez%20achet%C3%A9%20un%20objet%20sans%20%C3%AAtre%20inscrit&intent=achat%20sans%20%C3%AAtre%20inscrit&lu...

francois-o · Answer

Hello,

I’m sorry to read that you had a bad experience on eBay.

I invite you to contact customer service so we can look into the order.
To request a callback from customer service go to the bottom of our help page and click on => Contact us.
Choose the option that suits you best and an agent will call you back .
Here is the direct link: https://www.ebay.fr/help/home

Best regards
François