Delivery terms automatically generated by eBay and unmanageable
Summary: hingesandspine shares a problem on eBay where custom shipping conditions are automatically duplicated with different names and incorrect rates, with no way to modify them. electro38 advises moving the conditions to the automatically generated ones and adjusting them, although hingesandspine would prefer to be able to disable this unwanted feature.
Hello everyone,
For a few weeks now, when I put up a listing, and even though I’ve selected one of my custom shipping conditions, the manager CREATES SHIPPING CONDITIONS ALL BY ITSELF that are copies of mine but with a different name
For example:
Fixed fees: FR_PostOfficeLetterFollowed 7,50 (239585000012)
Or Fixed_fees: FR_PostOfficeLetterFollowed 5,90 (239585004012)
It’s enough to drive you crazy. I can’t change these rates created by eBay when I select “Edit listing”. They automatically reset themselves.
Also, the rate labels shown in these eBay-generated conditions are wrong: by default it puts a "Colissimo international" at €2.96 (which actually costs from €16.80 to €45.20) instead of the "Economical international shipping" that I specify in my Conditions (the Poste Books and Brochures rate).
Has anyone else had the same problem? Why is this happening? How do I get rid of this problem? Thanks in advance for your help!
2 comments
electro38
·2 years agoGood evening, I had the same problem in the past. The only solution is to move your conditions to the ones created automatically. In other words, delete yours and modify the ones generated automatically to adapt them to the services you want to offer.
hingesandspine
OP2 years agoThanks for your response! 🙂
That is indeed a solution I had considered. The best would be to be able to disable these unwanted condition creations, but with eBay we don't have a choice, it's the whim of the powers that be.