Refund request – debit of €2,445
Summary: dhemfrance raised concerns about an unjustified charge of €2,445 related to cancelling a subscription and closing their seller account. The replies indicate that the forum is not the right channel for customer support, suggest checking the terms for closing the seller account, and advise consulting the "Payments" section for more details. Another user explains that the account still seems to be active with many items for sale, which could explain the ongoing fees.
Subject: Refund request – charge of €2,445
Hello,
I am contacting you regarding a charge of €2,445 made to our account, which is not justified. I tried to cancel a store subscription and close my seller account. However, we were still charged without our authorization, and no subscription on your platform matches this amount.
I am requesting an immediate refund of this charge and a prompt follow-up on my case. Please confirm that this has been received and let me know the reference details of the transaction in question.
Kind regards,
[Name]
DHEM FRANCE
passioncreationcollection.france
·11 months agoHello
You closed your store but didn’t delete your listings. However, you currently have 10347 items for sale.
Without a store, fixed-price listings are €0.30 per 30-day period
https://www.ebay.fr/help/selling/fees-credits-invoices/frais-pour-les-vendeurs-professionnels?id=4809
That says it all....
francexpressdeal
·11 months agoHello @dhemfrance
go to the "Payments" section of your account to get the details of this amount.
frelonverre
·11 months ago@dhemfrance
on ebay, closing a seller account is only possible under very specific conditions
not taking that into account means the account is not closed and the fees keep running
so you'll have to fight it out
koalagris
·11 months agoHello @dhemfrance
Customer service is at the bottom right, via the "help" section: here you're on a user-to-user forum...
Best regards