eBay removes my listings by mistake... Twice in one month! | News for professional and private sellers

didemo_shop · 2023-04-21T22:33:01.825000Z

Hello, I am a top-rated professional seller and I sell items transmitted digitally (video game articles) on ebay for about 6 months now. I became a professional seller and this has become my main activity. I was making between €400 and €950 in revenue per day until the day ebay deleted all of my listings. After a phone call, I was told that items transmitted digitally are prohibited and that is therefore the reason for the removal. So I check the rules to verify and it only takes a few seconds to see that video game items are allowed (which is what I sell). Ebay therefore removed all my listings without human verification by MISTAKE. My listings were therefore relisted except that, as a result, I lose all my sales history, meaning that before clicking on my listing, it used to say for example "40 sold". But now, that has disappeared following the removal of the listings. This is a big problem because in search results as well as customer trust, I convert much less. After this incident, I went from €50 to a max of €150 in revenue per day, which is totally unlivable with the ebay fees and the costs I have on top of that (+ taxes...). I am trying at all costs to keep my business alive, except that boom, one month later, the same thing happens again, except that this time I wasn't even notified by email of the removal. After that, my revenue plummets again. After analysis, all my competitors have never been victims of this kind of incident over several years, and me, twice in one month. Ebay talks about equality between sellers but I don't see their equality. The only excuse ebay support gives me is that it's an algorithm that deletes them. It might be wise to ask for a human's approval, especially when we're talking about all of a professional seller's listings?? Also, their algorithm is defective since it doesn't even know ebay's rules, since my listings are totally allowed and put in the "video game items" category. I would like to know if this has already happened to other sellers? I am seriously thinking about filing a complaint because the fact that ebay deletes my listings twice "by mistake" is really getting to be too much and it is destroying my business. If other people are in my case, why not do some kind of group complaint? Thank you !

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eBay removes my listings by mistake... Twice in one month! | News for professional and private sellers | eBay France