Disgusting and Packlink shipping platform | News for professional and private sellers

flannel77 · 2023-11-23T08:25:16.006000Z

An item sold and shipped via Ebay, from France to Belgium. A buyer who changes their mind before even receiving the item. I tell them: "receive the item, if you don't like it, make a return and I will refund you without any problem". The seller does whatever they want and refuses the parcel without even opening it, THEN immediately opens a dispute for "item not as described" AND "item not received". Everyone can appreciate the move! But it doesn't stop there. The parcel is obviously lost. And there, any normally constituted human being starts having murderous thoughts: I went through Ebay for shipping the parcel via Chronopost. - Chronopost tells me: "you went through ebay, it's up to ebay to make a claim". - Ebay tells me: "no absolutely not, we just provide a shipping platform, it's not up to us to make claims, it's not our responsibility. Check with Chronopost". - Chronopost tells me again: "Ah but wait, you placed an order via Packling. You need to make a claim with them, and they will pass it on to us" Haaaaa, so now there's a third intermediary ! So Packlink, a very shady company (C.F trustpilot) and considered more than dishonest, to be avoided at all costs. Cherry on the cake? A completely UNREACHABLE company that makes its position clear: NO CUSTOMER SERVICE. Navigating their site is enough to need Prozac ! I call Chronopost again and now I really want to kill: Chronopost: "ah but sir, you need to find the carrier in Belgium who took charge of the parcel, because we can't know that, and you need to make a claim with that carrier...." Everyone can appreciate that! Conclusion: It took me weeks of frustration to try to find this parcel, which I still haven't recovered 23 days after the sale. The dispute is closed and the buyer has been fully refunded. That costs me: -an item still considered lost to this day, worth 150 euros - shipping costs of 17 euros AND - dispute fees AT MY EXPENSE of 16 euros Isn't life beautiful! Disgusting! The buyer changes their mind. Fine. They could have made a "secure" return so that I would be sure to get my property back in good conditions and in this context, I would have found it normal and fair for them to bear the shipping AND dispute costs... All of this doesn't really make you want to keep selling on Ebay, far from it! My advice from this misadventure: DO NOT, under any circumstances, use Ebay's platform for shipping. In France, on every street corner, there is an institution the whole world envies us: I mean "La poste" ! Believe me!

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Disgusting and Packlink shipping platform | News for professional and private sellers | eBay France