group shipment
Summary: benma-52 combined two sales into a single package and is wondering whether they can use a single tracking number for both orders on eBay. frelonverre and *miss-tigri* warn about the potential risks of this consolidation, including the possibility of disputes and refunds if buyers do not receive their items. koalagris suggests that using one number may be possible if the purchases come from the same account, but recommends checking with eBay customer service for confirmation. rele621930 also warns about the risk of disputes. The discussion highlights the caution needed when combining shipments to avoid potential problems.
Hello. I combined two sales into a single package. I only have one tracking number. Can I use it for both orders? Is there a risk that eBay will not accept one tracking number for two different shipments? Thank you for your replies and have a great day.
rele621930
·4 months agoHello you risk having a dispute for just 1 item received ,having to refund the item and the shipping costs
koalagris
·4 months agoHello @benma-52
"I only have one tracking number. Can I use it for both orders" = Yes, but only if the purchases were made with the same username.
Best regards
benma-52
OP4 months agoThank you for your response. Have you already done it? Kind regards
koalagris
·4 months agoSince you’re doubtful: have customer service call you back for confirmation
https://www.ebay.fr/help/selling/shipping-items/effectuer-le-suivi-des-objets-que-vous-avez-vendus?id=4088&st=3&pos=3&query=Effectuer%20le%20suivi%20des%20objets%20que%20vous%20avez%20vendus&intent=suivi&lucenceai=lucenceai&docId=HELP1132
= link at the bottom of the page "ask us to call you"...
koalagris
·4 months agohttps://communaute.ebay.fr/t5/Livraison/Envoyer-plusieurs-achats-d-un-m%C3%AAme-acheteur-dans-un-m%C3%AAme-colis/m-p/2950248
benma-52
OP4 months agoThank you for your response. Indeed, this is quite problematic. I wanted to combine two sales into one because the shipping costs for the USA turned out to be much higher than expected and I’m going to lose quite a bit. Have a nice day everyone
*miss-tigri*
·4 months agoHello @benma-52
I'm not sure you can use the same number twice, but nothing stops you from trying.
However, without proof of shipment, the buyer can report an item not received and get a refund if they want.
https://www.ebay.fr/help/selling/shipping-items/effectuer-le-suivi-des-objets-que-vous-avez-vendus?id=4088&st=3&pos=1&query=Effectuer%20le%20suivi%20des%20objets%20que%20vous%20avez%20vendus&intent=Suivi%20envoi&lucenceai=lucenceai&docId=HELP1132
frelonverre
·4 months ago@benma-52
on this site grouping is risky, you’ve touched the port for two packages do them
benma-52
OP4 months agoHello. I did indeed charge the shipping costs for both shipments, but I badly estimated those costs for the USA. I tried to lose as little as possible. But the solution remains two separate shipments. Have a lovely day