NEGATIVE AND DEFAMATORY REVIEW | News for professional and private sellers

lamodejurassienne2013 · 2025-01-02T14:34:05.397000Z

Hello I sold a handbag whose description clearly stated in red and bold that there was a problem with the flashing lights, which I could NOT check since the bag has an old-style charging cable like Samsung (the bag is from 2017) and I have APPLE equipment... There was 20% off automatically and I also stated that there would be NO RETURN since I made that clear. The buyer pressured me to send the bag immediately even though my terms say 10 days: I did it right away; as soon as he received the bag he asked for a return, of course citing another reason in his dispute... I accepted the return (to keep the peace), he forced me to send him a return label claiming there was a small unreported scratch... I sent him a Colis Privé label for pickup at a relay point because I am not at home: I sent this label on December 19 and then no more news... on the 23rd I asked him where things stood and on the 24th I received a dispute from eBay saying that they had settled and that the buyer had to send the bag back to me and that to do so they had sent a Colissimo label to the buyer even though, I remind you, I am not there for the postman's visit... On the 30th, the postman came and naturally did not find me; I called my neighbor to pick it up on the 31st, which he did and then (even though I was not able to check the condition of the bag on its return) I received a message from eBay saying that they had refunded the buyer in my name while also taking my commission refund away from me... I opened a request to explain that I am not at home and therefore cannot check the item and then: here we go again, the buyer who must have been notified (but was nevertheless fully refunded) leaves me a negative review with a defamatory comment! Yesterday, I kindly asked him to make a gesture for the holidays and change his comment and then he added insult to injury by posting photos of a bag that does not correspond to the one I sold and, on top of that, he wrote me ANOTHER insulting message directly to my email address WITHOUT GOING THROUGH EBAY MESSAGING: here is the copy: " You tried to scam someone but it backfired on you… own up and put the right photos on your listing. And you know it doesn’t work. Mark it… But no, you’re still going to try to rip off a buyer" How can I get eBay to take responsibility and protect me as a pro seller as should be the case; I wrote to them BUT a robot replies to me (basically): "that buyers have all the rights and that it will stay that way and that no, these are not defamatory remarks" It’s the only negative comment, except that it brings my rating down from 100% to 94.4%... and maybe I attach too much importance to it but I am 72 years old and my sales are my only income so it’s worrying me...! I know I’m writing to members but if by chance this message could be read by a REAL eBay employee: I ask them to do something for me so that my reputation is not tarnished! Thank you for reading me

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NEGATIVE AND DEFAMATORY REVIEW | News for professional and private sellers | eBay France