Sponsorship fees on June 6 for orders from April...
Summary: francexpressdeal noticed unexpected sponsorship fees on April 2025 orders and is asking whether others have run into the same problem. eBay customer service has not yet provided an explanation. Another participant, pakoll99, also mentions similar issues with campaign fees despite ads being paused, but this seems to be a mix-up with the original topic. francexpressdeal advises handling this issue separately with customer service or starting a new discussion thread.
Hello,
this morning I noticed sponsorship fees on orders from April 2025 🙄
Initially, these orders did not have any sponsorship fees (for once...).
This is not related to what eBay calls "the new attribution logic for general campaigns" since that will take effect on June 24.
At this stage, my question is simply whether some of you have noticed this as well.
Thanks in advance.
PS: customer service currently has no logical explanation... They’re looking into it...
francexpressdeal
OP1 year agoLe problème ne concerne pas qu'ebay.fr ...
Post sur le forum d'ebay.com :
Months old listings getting charged Promotional Fe... - The eBay Community
koalagris
·1 year agoHi!
just a little post so you don't feel too alone.... 😢
(Good deed of the week approved)
francexpressdeal
OP1 year agoRe Greetings @koalagris 🙂
well, that really means a lot to me! Thank you so much 😊
pakoll99
·1 year agoHello francexpressdeal, I just checked too, on my side sponsorship fees are exorbitant,
days at 7 / 8 euro
for clicks only, sales down by more than 50%, I’ve stopped all sponsorship for now!
I think the problem is general ...tomorrow or Tuesday' I'm going to try calling to understand,
best regards
francexpressdeal
OP1 year agoGood evening @pakoll99
the issue reported in this post is a charge for sponsorship fees on sales dating back several months.
In no case is it an issue with the amount of the sponsorship fees.
pakoll99
·1 year ago...I expressed myself badly, the advertising campaigns are on hold..ebay keeps charging me campaign fees
! Regards
francexpressdeal
OP1 year ago@pakoll99
"the advertising campaigns are stopped..ebay keeps charging me campaign fees!"
which also has nothing to do with the subject of this post...
Take your "problem" up directly with customer service and/or open another thread to see whether other sellers have this issue too.