I've been on eBay since 2004 and I wouldn't use eBay anymore
Summary: sylvaing6523 shares his dissatisfaction with eBay's new policy that holds funds for 14 days, even for long-time users with an excellent track record. After contacting customer service, he is told that the algorithm considers him a new seller, which makes him want to leave the platform. lingma85 reminds him that the rules are the same for everyone, while collection51 points out the challenges this policy creates for occasional sellers. marinacoeur criticizes the cynical tone of the discussion. This situation is seen as a measure that shows little respect for the loyalty of established customers.
Hello,
Registered since 2004, I’ve used eBay more or less regularly, to buy and sometimes sell, as a private individual. I have 100% positive feedback. (448 as a buyer and 105 as a seller, over 19 years)
I’m currently selling a few odds and ends, and I discover that my funds are blocked for 14 days (the item delivered and positive feedback received), so I contact customer service. Response: according to the algorithm, you’re a new seller, you have to prove yourself as a seller, that’s how it is now (I’m shortening it, but that’s basically what the person told me)
Message to the marketers, salespeople, community manager and others at eBay, I’m happy to hear and understand that you’re evolving the service and how the site works. But 19 years of "digital relationship" swept away by an algorithm, that doesn’t fly, so bye.
PS : thanks to the customer service person, very professional, who called me back quickly
collection51
·3 years agohello
Hello,
Is this eBay’s new policy or is everyone getting hit by the 10/15 SALE, old, new, whatever.
Sometimes, they even decide to freeze funds on a sale for no valid reason
So should you accept it or fight against windmills, that’s a choice that’s up to you!
The problem is that some sellers sell because they need money, so they need funds available right away.
Well no, you’re going to have to wait at least 15 days, and on top of that send the packages at your own expense (great) with the risk of also ending up with some smart alecks who’ll file a dispute to get the item for free
(more and more scams like that)
So a little tip: put low-value things up for sale for your first sales after these blocks have passed, put more expensive items up for sale or you’ll get bank transfers within 3 days
That way there’s little risk for you
lingma85
·3 years agoGood evening @sylvaing6523
The rules are the same for everyone... the software was set up without taking into account your father's age or that of the village farmer next door...
You sell little... rarely... and therefore, you get the same treatment as any beginner. Nothing to upset your stomach over.
Otherwise.. if you decide to leave... I wish you good luck in a new Alice country ...
Kind regards
sylvaing6523
OP3 years agoHello,
For software that evaluates how trustworthy a customer is, there is no logic in taking into account "the age of your father or that of the village farmer next door." On the other hand, taking into account this customer’s tenure and history seems to make sense to me.
I sell little, rarely, and have for 19 years. I am an occasional private seller, who uses eBay like a digital flea market. On this digital flea market, the people I’ve dealt with have been 100% satisfied, because I pack the parcels carefully (better than some pros), and I ship the parcels within 24 hours. I have never had any bad behavior, such as false descriptions, fake bidding, messages/replies to messages to bypass eBay and close the deal outside the site, unjustified refund requests, and so on. So I am a fairly experienced and, above all, serious occasional private eBay seller. Absolutely not a beginner.
And above all, a loyal customer of the service offered by a company. Today this company applies the same treatment to a (small) long-standing, loyal customer as to a beginner. That runs counter to a customer loyalty policy.
Your reference to "Alice in Wonderland" is very apt; that is precisely the point: a rigorous, logical person who escapes from a supposedly "wonderful" world but in reality one that makes no sense, populated by odd characters whose speeches are empty of meaning.
Sincerely,
collection51
·3 years agothanks
my eBay couldn't care less about customer retention. (especially sellers)
the only word is profitability
and finding fake buyers who are malicious or not
to whom all rights are granted (scams, fake reviews, etc. etc.)
your case however seems very clean, but no, come on, like everyone else
in any case, the reviews are not a reflection of your seriousness in their eyes
that's a shame
marinacoeur
·3 years agoCynical and not very constructive, all that. 😁