Hello everyone, I sent a package to a buyer by buying the label via Ebay, choosing La Poste as I usually do; however, the buyer tells me they haven't received anything, even though the tracking shows that the package has been delivered. If I call La Poste, they'll tell me the package has been delivered, so I don't think that will be useful, but I can try. And if I don't find a solution (I can't make the package appear by magic), the buyer will probably open a dispute. I'm wr...

Good evening @fr_connection1 With a "delivered" status, the buyer will be dismissed. (it's up to them to sort it out with the post office, the mail carrier, and their neighbors) Keep the shipping slip and take a screenshot of the delivery tracking. Best regards

The tracking number shows that the package is delivered, the buyer tells me they haven't received anything | News for professional and private sellers

Discussions

The tracking number shows that the package is delivered, the buyer tells me they haven't received anything | News for professional and private sellers | eBay France