Update to our review policy | News for professional and private sellers

fr_news_team · 2024-10-29T14:10:42.579000Z

The latest update lists new cases in which negative or neutral feedback can be removed. What you need to know We’ve updated our feedback policy to list more cases where removing feedback is necessary. To make this clearer, we’ve updated the Feedback policy page and listed these cases. What’s changing We’ll now remove negative or neutral feedback in the following cases: When a buyer wants to cancel an order they’ve just placed and the seller declines the request. According to eBay policy, sellers are free to accept or decline any cancellation request. For example: A user buys a lot of golf balls and asks to cancel the order because they found a cheaper lot elsewhere. The seller declines the request and the buyer responds by leaving negative feedback. Since the seller is not required to accept cancellation requests, the feedback may be removed. When a buyer changes their mind about their purchase and refers to being charged for an eBay return label. For example: A user buys a bracelet. Once they receive it, they decide to return it because it’s not their style. When they realize they’ll be charged for the eBay return label, they leave negative feedback. Since there were no other issues with the transaction and the buyer’s comment is only about having to pay for an eBay return label, the feedback may be removed. This does not affect consumers’ right of withdrawal. If you are a business seller, consumers located in the European Union and the United Kingdom have a right of withdrawal. Learn more about the EU Consumer Rights Directive and the UK consumer protection policy. To learn more about what’s changing and see the list of scenarios in which we’ll remove feedback, visit the Feedback policy page.

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Update to our review policy | News for professional and private sellers | eBay France