Item not retrieved.

Question

Hello everyone, Small issue that I'll explain. I sell an item on August 7, immediate payment, I ship it on August 9 via Mondial Relay. My customer doesn't go pick it up (classic problem of no opening code being sent for Locker...) The parcel gets sent back to me, I contact him and he asks me to resend it this time to a MR relay point. So I ask him to pay 5 euros again for this new shipment. Radio silence despite my follow-ups... I still have the item and can't cancel the sale. Any idea of the pr...

koalagris · Accepted Answer

Hello @algi933    For an unclaimed parcel, the buyer loses the benefit of the eBay customer guarantee: https://www.ebay.fr/help/policies/ebay-money-back-guarantee-policy/rglement-de-la-garantie-client-ebay?id=4210&st=3&pos=1&query=R%C3%A8glement%20de%20la%20Garantie%20client%20eBay&intent=exclusions%20garantie%20ebay&lucenceai=lucenceai&docId=HELP1238#section2   From there, either he pays for shipping again, or you give him a partial refund (item only): htt...