Non-functioning tabs on the ongoing sales and orders pages

News for professional and private sellers

Summary: fabricedu86 ran into problems with the tabs on the eBay sales page, affecting the offer-sending feature and detail viewing. francexpressdeal suggested contacting customer service and recommended trying another browser, like Chrome. fabricedu86 resolved the issue by clearing Firefox's cache. lingma85 proposed a solution to automate cache cleaning. The exchange ends with thanks.

Hello,

For the past 2 or 3 days, on the current sales page the tabs no longer work, I can no longer send an offer, see the item characteristics, or all the tabs on the same line.

On the sales page, the tabs leave a rating or sent, as well as the arrow next to "show order details" no longer work.

Do you have the same problem?

How can I contact Ebay administrators to fix these bugs?

Thanks for your replies

fabricedu86

845 View listings

Posted 1 year ago·Last reply 1 year ago

6 comments

francexpressdeal

·1 year ago

View listings

Hello @fabricedu86

on the website (I work on PC), I’m not seeing any of the problems you’re reporting. Maybe you’re using the mobile app.

The best thing to do is contact customer service:

https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service&lucenceai=lucenceai&docId=HELP1326

fabricedu86

OP1 year ago

View listings

I don't do anything on mobile, everything on my desktop PC on Mozilla Firefox, I've had the problem for 2 or 3 days, before everything worked perfectly

Thank you for your reply and for the link.

francexpressdeal

·1 year ago

View listings

@fabricedu86

try with another browser (I'm using Chrome).

fabricedu86

OP1 year ago

View listings

I cleared the caches, I thought it happened automatically, and nope, by following the procedure everything went back to how it was before, everything works.

Thank you for your help, have a good afternoon