Litigation opened for a return of an item. If we choose the refused return option, the dispute will be closed. My question is, can the buyer leave a negative review about me, can he open a PayPal dispute. Thanks in advance
I’m sorry to read that you’re having a bad experience with a buyer on eBay. When a buyer opens a return for the reason => The item doesn’t match the description. Then you cannot refuse the return.
The buyer can indeed leave you negative feedback in this situation.
It is not possible to have several disputes open at the same time for the same order. If they open a dispute with PayPal then they lose their eBay guarantee.
However, the buyer can open a dispute with PayPal or with their payment institution if the decision made in the eBay dispute does not suit them. In this situation, I invite you to contact customer service, who can appeal PayPal’s decision as part of eBay seller protection.
To do this, go to the bottom of our help page and click on => Contact us. Choose the option that suits you best and an agent will call you 🙂. Here is the direct link : https://www.ebay.fr/help/home
Otherwise, refusing a return for a dispute over "item not as described", No, the dispute will not be permanently closed; the buyer can ask eBay to step in, who may decide (who will decide) to refund the buyer without requiring them to return the item to you. In addition, it seems to me that you lose the commission refund and you will have a defect in the dashboard. The buyer will be able to leave you feedback.
francois-o
Hello @caverne66 ,
I’m sorry to read that you’re having a bad experience with a buyer on eBay.
When a buyer opens a return for the reason => The item doesn’t match the description.
Then you cannot refuse the return.
The buyer can indeed leave you negative feedback in this situation.
It is not possible to have several disputes open at the same time for the same order.
If they open a dispute with PayPal then they lose their eBay guarantee.
However, the buyer can open a dispute with PayPal or with their payment institution if the decision made in the eBay dispute does not suit them.
In this situation, I invite you to contact customer service, who can appeal PayPal’s decision as part of eBay seller protection.
To do this, go to the bottom of our help page and click on => Contact us.
Choose the option that suits you best and an agent will call you 🙂.
Here is the direct link : https://www.ebay.fr/help/home
Regards
François
felin12
·3 years agoGood evening
@caverne66
Read the link about consumers' right of withdrawal and see whether your refusal can be accepted: https://www.service-public.fr/particuliers/vosdroits/F10485
Otherwise, refusing a return for a dispute over "item not as described",
No, the dispute will not be permanently closed; the buyer can ask eBay to step in, who may decide (who will decide) to refund the buyer without requiring them to return the item to you.
In addition, it seems to me that you lose the commission refund and you will have a defect in the dashboard.
The buyer will be able to leave you feedback.
Best regards
max2661953
·3 years ago@caverne66 ,
You are a professional, you cannot refuse the return of an item.