trapped by the reflexes of feedback? | News for professional and private sellers

rosedebretagne · 2023-06-17T14:45:11.223000Z

A buyer orders several lots of a consumable supply. He evaluates it ok, then starts a conversation on a return request, saying that one of the lots is not the right model and asking what I plan to do. I tell him keep it, I’ll send you a lot of the right model. Bang! I get the eBay email “you accepted a return”. I have to pay for the return and the buyer will be refunded the full amount of the order. Hello, what has been your experience please? How do you get out of this bad situation maybe entirely created by eBay, because I’m not sure the buyer tried to trap me; he will only be able to send back - at my expense - one lot if he has used the others, but the chances that he won’t be refunded in full are close to zero. If I understood the forum correctly, you can kiss goodbye to the outgoing shipping + return shipping + the items + the money.

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trapped by the reflexes of feedback? | News for professional and private sellers | eBay France