Complaint against eBay | News for professional and private sellers

rsoftcarry · 2023-06-28T20:23:29.652000Z

Hello, I’m looking for people to support a complaint against Ebay. I started filing an online pre-complaint for the following reasons: This has happened several times now: I sell items on ebay, the buyers pay, and once they’ve picked up the goods they trigger a procedure to get refunded. I don’t know how they do it, but despite the tracking showing that the buyer was delivered the item, Ebay ends up sending me messages like this “ Therefore, you owe the amount of 37.00 EUR to eBay. We will recover this amount from your account. ” How is it possible, even though Ebay knows the item was indeed delivered, that they can take the money from my sales back without my consent? Ebay is responsible for payment security as well as verifying those payments, since it happens on their platform. If there is a security flaw in their payment system, that is their responsibility. By what authority can Ebay employees (under the responsibility of SASU Ebay France SIRET 43277810800030) decide to recover the amount of a sale even though all documents indicate that the item was delivered. So if other people have experienced a similar situation, you can contact me at [Coordonnée]. And of course, if anyone can help me with advice (on what type of complaints would be appropriate, such as fraud or breach of trust) and tips on which associations or legal aid to contact, they can also let me know at [Coordonnée]. Thank you

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Complaint against eBay | News for professional and private sellers | eBay France