Question about multiple purchases and cart.

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Summary: lemarcheaupuces is having problems with a buyer on eBay regarding the immediate payment option, which seems to apply despite being turned off. francexpressdeal provides a link to solve the issue, but the complications persist. lemarcheaupuces explains that the buyer wants to add items to the cart without paying immediately. felin12 suggests temporarily removing the items until payment is made. Finally, adjustments are made in the sales management settings, but lemarcheaupuces is still trying to confirm the status of the listings and is testing the settings without success.

Hello,

I have a regular buyer who seems to be having problems using the cart.

It seems that eBay wants to charge him immediately.

I have not activated "Pay immediately" in my listings for my fixed-price or auction listings.

I don't even ask buyers to pay within a certain number of days.

Where can I find the "Pay immediately" setting?

I saw it somewhere, I never activated it, but I can't find it in my listings.

Is it in my account preferences.

Thanks for any help.

Have a good weekend...

lemarcheaupuces

3106 View listings

Posted 2 years ago·Last reply 2 years ago

7 comments

lemarcheaupuces

OP2 years ago

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Good evening,

I went into my preferences; sales management;

I saw a checked box in immediate payment;

so I corrected it...

now here is what I see in all my listings when I try to revise them.

Fixed fees: FR_PostOfficeLetterFollowed 3,95 (271162367011) (0 listing

trying to go back and the system won't let me change the alteration because it's attached to a listing?

do you have any idea how I can change the disaster I created?

ebay is closed, I will call first thing tomorrow, I'm here to see if it's possible to fix my mistake...

Thank you...

francexpressdeal

·2 years ago

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Hello @lemarcheaupuces

it is located all the way at the bottom of the listing form:

https://www.ebay.fr/help/selling/listings/creating-managing-listings/immediate-payment-works?id=4151&st=3&pos=1&query=Fonctionnement%20du%20paiement%20imm%C3%A9diat&intent=Paiement%20imm%C3%A9diat&lucenceai=lucenceai&docId=HELP1138

lemarcheaupuces

OP2 years ago

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hello...

HELLO...

There, my error has been fixed.

But the buyer still says that once the items are in his cart, there is a message saying;

you have agreed to buy these items, confirm and pay.

He sent me a screenshot.

I called eBay 3 times and the last agent tells me that the buyer is probably trying to go through PayPal and that on my side my settings do not require immediate payment.

what I don't understand is that the buyer only put the items in the cart, he hasn't bought them yet.

The buyer is talking to me about deferred payments and that I must not have checked the box.

I have no idea what he's talking about and neither does the technician.

one change made this morning was for combined payments that I had to authorize and extend to 30 days as suggested by the technician.

I checked the 3 items in question and immediate payment says "NO"

in your opinion what is the problem?

this buyer has already bought 4 items (received and good feedback), he would like to buy 3 other items and pay in November, and I have no problem waiting. I would like to satisfy his request...

Thank you, have a good evening...

felin12

·2 years ago

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Good evening everyone

@lemarcheaupuces

In the hope that Ebay's basket works properly one day.

You sort things out with your buyer by taking down the listings concerned, and the day he’s ready to pay you put them back up for sale.

Regards

lemarcheaupuces

OP2 years ago

View listings

Good evening Félin...

That’s what I ended up doing. my head was going to explode.

But it’s true that when I pay with Paypal, I’m asked to pay right away.

The important thing is that my delivery settings have been corrected.

I activated something in the hub that I should never have activated, regarding delivery management.

I couldn’t post a new listing because the delivery interface was all messed up.

The second person I talked to solved the problem. many thanks to him.

In the end I was surprised to see that the new item I put on ebay sold.

but what a headache since yesterday evening.

Thanks for your help...

One question;

is there a way to check whether one of my listings has immediate payment on an immediate purchase?

or do they have to be checked one by one?

I tried to see if it was possible by editing all the listings at the same time but I didn’t see a "immediate payment" column.

Also, I don’t know where to find what francepressdeal suggested.

Thanks,

good evening.

felin12

·2 years ago

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Good evening @lemarcheaupuces

If you have disabled "Sales conditions manager" in your account settings, normally what @francexpressdeal filled in for you should have come back on the listing form.

To edit multiple items and find "immediate payment" you need to open "Payment options"

Screenshot 2023-10-28 at 22-09-14 Modifier les annonces.png

Best regards

lemarcheaupuces

OP2 years ago

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good evening Felin.

Noted...

yes I disabled sales management, which had created this chaos in my delivery settings.

many thanks for the info,

have a good evening...