Refund for lost package

Question

Hello, I sent my parcel normally after a purchase, but the parcel was lost by the carrier. So I called the carrier to get compensation for the parcel, and they told me the compensation would be made within 10 days and that I would receive it directly on eBay. But 10 days have passed, I called again, and they told me the transfer had been made, but on eBay I received nothing. What can I do?

koalagris · Accepted Answer

Hello @yacrodr97    Did you go through the ebay shipping platform?   Contact customer service: https://www.ebay.fr/help/selling/shipping-items/labels-packaging-tips/buying-printing-shipping-labels?id=4157&st=3&pos=1&query=Imprimer%20et%20annuler%20des%20bordereaux%20d%27affranchissement%20&intent=plateforme%20exp%C3%A9dition&lucenceai=lucenceai&docId=HELP1118 All the way at the bottom of the page   Best regards