Be reauthorized to sell after a suspension | Community Mentor Help

librairienoisette · 2025-06-26T11:41:14.058000Z

Hello everyone, I’m a Frenchman living in Brazil and I specialize in buying and reselling books, preferably rare, old, signed ones, with fine bindings—in short, bibliophile books. I’ve been selling on eBay since 2020-2021, but I really developed this activity in 2024 by creating an eBay store and setting up a photo studio at home for pack shots. At the beginning of 2025, Brazil was hit by a Correios strike (Brazilian post office). During this partial strike, which lasted almost 2 months, the postal service was running slowly and there were errors and delays among shipments. One Express shipment ended up in a ship container instead of a plane. A book destined for France was put into the Rio de Janeiro distribution circuit for local delivery before being rerouted for export. Another shipment was lost at the same time by the French post office (it’s rarer, but it does happen!), and I refunded that shipment at my own expense. For other shipments as well, customers frustrated by the delay opened requests (disputes) for “item not received”. Fortunately, most of them were resolved by the package eventually arriving. Since then, Correios has ended its strike and several shipments have reached their destination, some of them early (for example, a book sent at the end of May by Express arrived in France in just one week!). Unfortunately, 2 shipments were apparently marked as “Not received” (Item Not Received) and on June 3 I received an email saying “NO SELLING PRIVILEGE”, with no further explanation. I kept making sales in the days following that email without any issue. And then, around June 9 or 10, without any warning email, my store seems to have disappeared and all my listings were removed from sale. If I try to relist, the following error message appears: “Your account is currently limited due to suspicious activity.{e270928-1139141x}” Since then, I’ve been constantly messaging customer support, both via the contact form and by email, to ask whether I needed to do anything in particular to restore my store and the ability to sell. No reply. Once I got a response saying my request had been escalated, then nothing else. eBay is simply ignoring me and leaving me in limbo...! Makes you want to sell, doesn’t it? Looking closely at my BBE and INR graphs, the “INR Rate” seems to be assessed over a 3-month window (Window 1) and a 1-month window (Window 2). On my “Window 1” it’s above average. Yet, if enough time passes, I’ll no longer have any sales and no more “INR” either. Once the “INR Rate” has gone back to zero, is there any chance eBay will let me sell again and recreate my store? Has anyone already been through this? Did eBay restore your “SELLING PRIVILEGE” (basically the right to sell)? You feel crushed by an absurd machine that blames us for factors totally beyond the seller’s control: postal strikes, postal negligence, baby-like customers probably used to ordering everything on **bleep** and getting it all super fast, quick to open disputes without thinking about the consequences for sellers... eBay doesn’t take the context into account, just slaps us with selling limits or suspensions with its algorithm and doesn’t even bother communicating with its dear sellers. Thanks for reading.

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Be reauthorized to sell after a suspension | Community Mentor Help | eBay France