127496823788 | Community Mentor Help

blaisepascal_fr · 2025-11-29T20:09:25.132000Z

Good evening everyone, I recently sold a book on eBay, shipped to the buyer by Mondial Relay via eBay's shipping platform. According to the tracking, the package was routed normally to the locker. The buyer tried to pick it up the day after it arrived at the locker. Problem is, the buyer is telling me the locker was empty. Obviously, since the locker had been opened, the item is automatically marked as delivered, which is not true. I asked the buyer to immediately file a claim with Mondial Relay, but is there anything that can be done on eBay as well? Thanks in advance for your feedback and have a great weekend.

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127496823788 | Community Mentor Help | eBay France