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/18 ALMOST REAL LAND ROVER DEFENDER 110 RALLY CAMEL TROPHY SABAH-MALAYSIA
Summary: tonywolfverine expressed frustration about a purchase of a model car that was not delivered as expected. The seller did not provide clear details about the shipment and claims that the delivery address is incorrect, which tonywolfverine disputes. Another participant advised contacting eBay customer service. tonywolfverine is seeking advice and support from the community on how to navigate this situation. Finally, a suggestion was made to wait until eBay's deadlines have passed before opening a PayPal dispute.
Hello, I bought the CAMEL TROPHY item on August 11, 2023, immediate availability, mentioned above, a 1/18 scale car miniature. The delivery date was early September 2023. Today is September 13. I still haven’t received anything. The seller is giving me fictitious, not credible information to justify that he made a shipment, but he does not clearly give me the name of the carrier, nor even the parcel number, which would be logical. No proof of shipment, the seller says there is a problem with my address which is false because it is the same address for the other sellers with whom there has never been any delivery problem. the seller claims that the order was returned to him by the carrier so I suspect that I am being scammed and I ask eBay to intervene as quickly as possible because today there is a strangely extended deadline to October 2023 which prevents me from reporting the dispute because of this shipment that I consider fictitious in order to get a refund via PayPal. I would like EBAY to review the entire conversation kept and be able to intervene as quickly as possible. Kind regards.
*miss-tigri*
Mentor2 years agoHello
Wait until the delivery deadline has passed before reporting an item as not received, and if that doesn't work with eBay, open a dispute on PayPal since you paid with it.. But first wait for eBay's decision because once a PayPal dispute is opened, the eBay one closes automatically (you have 180 days to do it 😉)
tonywolfverine
OP2 years agoHello ,
the delivery window was between September 05 and 12, 2023 , strangely since the end of August 2023 , there has been no progress in the shipment declared by the seller, who did not provide the tracking number or the carrier. after several emails still no concrete info from him , just random replies. now according to the seller the address is not correct, which is false, because the other eBay sellers had the same address and I received my deliveries just fine. the seller says the parcel was returned to him and there is no proof of return from the supposed carrier and strangely in the order profile, I have a delivery window that has been pushed back to October 02, 2023 so I am blocked in the dispute process, which will keep pushing back the refund via PayPal forever because for eBay you have to wait, which I already did once to follow the rules. But here, for me there is a problem, if the seller acts like this and deletes his profile over time , I am the one who loses. amount 320 euro
francexpressdeal
Mentor2 years agoHello @tonywolfverine
you say: " I would like EBAY to review the full conversation that has been kept and be able to step in as quickly as possible . "
You are not addressing eBay. You are on a mutual help forum with eBay members like you.
Contact customer service directly:
https://www.ebay.fr/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&docId=HELP1326
tonywolfverine
OP2 years agoHello ,
thank you for your reply , I am communicating here first and foremost to share with the members the real-life case and get their perspectives, through their experiences, so as to improve my responsiveness.