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Summary: josymet is having trouble returning a defective vase bought on eBay because of their disability and the distance to the post office. They mention that they can’t afford to pay the return shipping and taxi costs upfront. lingma85 advises them to use the internet to find useful information, while koalagris points out that the seller’s request for a quote is unusual and directs them to an online procedure. In the end, josymet thanks everyone for the help and says that eBay has resolved the dispute.

Hello, how do you sort things out with eBay when you are profoundly hard of hearing, 77 years old, disabled, without a car and 10 km from the post office, with no young people around who could help you. I have to return a leaking vase to the seller in Germany, who is asking me to pay the label costs upfront and says he would reimburse them. For that, I have to take a taxi, send him a quote, and then go back to the post office if he agrees. Then...taxi again. Nothing in his sales listing mentions this kind of return. I already have €120 tied up; I can't pay the return shipping costs upfront + the taxi twice. I opened a dispute on eBay since 18/7 but everyone either doesn't respond or sticks to their position. What should I do?