€87 in customs fees due to a seller declaration error | Community Mentor Help

sanaurel · 2025-01-31T14:41:22.696000Z

Hello everyone, After buying a basketball card from a seller based in Hong Kong for a total amount of $39 ($20.5 for the card + $12 shipping + $6.5 VAT collected in advance by ebay), I received a notice from the post office asking me to pay €87 in customs fees (including €78 in VAT). Not wanting to pay that amount, I contacted the Post Office and the Customs service, and I was told that I first had to pay the amount before disputing it...... not wanting my card to be sent back, I paid the amount requested, convinced that I would have no trouble proving the valuation was wrong. To my great surprise, when I picked up my package, I discovered that the seller had declared a value of $400 on the envelope, which does not match reality at all. I have just filed a claim with the Post Office, including the ebay invoice, but I don't know whether this claim will succeed. I also tried contacting the seller on ebay to ask for an explanation about this erroneous declaration, but of course he isn't replying to me..... Do you know whether Ebay can step in (with the seller, the post office or customs...) or help me in any way in this case? Thanks in advance for your opinions/advice and have a great day!!!!

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€87 in customs fees due to a seller declaration error | Community Mentor Help | eBay France