WHAT IS THE PROFILE ON EBAY USED FOR TODAY? | Community Mentor Help

djoud25 · 2024-01-25T09:11:56.539000Z

I’ve been registered on eBay for 20 years and I’m new to the community forum! For quite some time now eBay has changed a lot and unfortunately not in a positive way for its users, especially sellers. In a few months I’ve had several disputes with dubious buyers and, in the end, eBay always rules in their favor! I currently have a dispute ruled against me, and I will fight it to the bitter end to get redress because my principles are non-negotiable (1875 positive ratings without ever having had a single negative one). Despite my various follow-ups with eBay and different departments, nothing changes, they are maintaining a totally unfair decision without providing any concrete justification, which I keep asking them for. To sum up, I sold an item in Italy and it arrived damaged due to the carrier (damaged and opened package). I contacted customer service and the buyer, who wanted a partial refund and to keep the item but had opened a dispute following my advice. eBay asked me to wait for eBay Italy’s decision, which I did. In the end I lose my item, eBay charges me the proceeds of the sale and the shipping fees to my account, and when I ask why my item isn’t returned to me at least: eBay’s answer: you let the deadline to accept the return request pass, so the item (worth several hundred euros) is lost. If it weren’t so serious, it would be laughable! When I point out their own contradictions to them, they never answer me on the substance, and that is exactly what infuriates me! I’m asking the community whether someone could give me the address of eBay’s management or if you have any idea to suggest. If it has to stay like this, I will leave eBay without remorse because today the reputation tied to the profile has no value there anymore. They only want to pocket our money, and as for the rest, it’s the kind of PR babble I hate!

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