No follow-up update for two weeks | Community Mentor Help

segestri · 2024-03-18T20:20:55.405000Z

Good evening, For a purchase in the United States, the item (order 25-11232-40136) arrived at the eBay International Shipping Center on March 4 (tracking number 9400108205498690858431). For two weeks now, there has been no tracking update. I contacted the seller about this worrying situation. He invited me to open a case for an item not received. However, we still have to wait until April 10 (end of the estimated delivery time) for that to be possible. How is it possible to ask for an explanation for the total absence of tracking updates since March 4, knowing that once the item has arrived at the eBay International Shipping Center, it should be assigned a new tracking number until it arrives in France. Thank you. Regards, Pascal

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No follow-up update for two weeks | Community Mentor Help | eBay France