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Summary: is_43201 expresses frustration after buying a defective curling iron. Despite his prompt request for a refund, which was immediately closed without explanation, he complains that it is impossible to open a dispute. *miss-tigri* suggests the problem could be related to warranty time limits, but is_43201 clarifies that he received the product recently and requested a refund right away. He asks for contact details to resolve the issue, threatening to contact consumer protection agencies if nothing is done.

Hello,

I’m contacting you about the curler I bought, which is not working properly. Despite several attempts, the curls don’t even hold for a few seconds, which makes the product unusable.

I submitted a refund request, but it was closed within minutes with no explanation. I also tried to open a dispute, but that is impossible for me.

So I’m writing in the comments section because it is now my only way to contact you. I’m asking you to provide me with an email address or a phone number so that someone can seriously review my complaint.

I find this situation completely unacceptable. If no solution is provided quickly, I reserve the right to take the necessary steps with consumer protection agencies and to publicly report this experience.

I look forward to your prompt response.

Best regards.