Bought counterfeit goods, what should I do?
Summary: chaylaa expressed frustration after discovering that the AirPods Max they bought were counterfeit, along with a fake invoice. Although the return was accepted, they are worried about the possible consequences of sending back a counterfeit product. *miss-tigri* suggested having the product evaluated in order to request certification and advised proceeding with the return and asking for a refund for a quick resolution. chaylaa worried about the possibility of another scam, but koalagris assured them that following eBay's official procedure should ensure a safe and effective resolution.
Hello everyone,
I ordered Apple Airpods Max thinking they were real, but obviously once I received them, after looking into it online, I realized it was a scam.
On top of that, the seller has already sold Airpods Max at low prices, so this isn’t the first time he’s scammed someone. He even gave me a fake invoice, he clearly sold it to me knowingly.
I immediately requested a return in a panic and it was accepted.
But after thinking about it and reading on the forum, I understood that it was illegal to send packages containing counterfeit goods and that I could be risking a lot more. The return was accepted and I don’t know what to do? Should I send it back to the scammer? I can’t find any other way to open a dispute. Thank you for your help
*miss-tigri*
Mentor2 years agoHello
To avoid a return, you need to have the AirPods inspected and provide the certificate to eBay (and even then, it's complicated)..
Proceed with the return and get a refund, it'll be faster..
chaylaa
OP2 years agoThanks for your reply, but the seller can’t pull a fast one on me if I send the package back?
koalagris
Mentor2 years agoGood evening @chaylaa
no, not if you follow the procedure to the letter:
https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=objet%20non%20conforme&lucenceai=lucenceai&docId=HELP1134
regards