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purchase of a device on eBay
Summary: hefal9380 bought a Parkside device on eBay but didn’t receive an invoice, only a confirmation email. They’re wondering what to do to take advantage of the device’s three-year warranty. koalagris explains that eBay doesn’t provide invoices, and that only a professional seller could do so, recommending contacting the seller directly. lingma85 adds that if the seller is a private individual, the warranty may not apply, but if it’s a professional seller, an invoice or duplicate should be requested in order to claim the warranty.
Hello,
I just bought a PARKSIDE device on ebay, a device that I received, that works and that has no defect or problem, however, I have no invoice (neither from ebay nor from Parkside), I only have the confirmation email for my ebay order; how can I activate the device's warranty in case of any future problems within the 3 years following my purchase?? (parkside devices are normally guaranteed for 3 years), I don't see on the ebay site any section allowing me to ask them the question directly.
Thank you for your reply
lingma85
Mentor3 years agoHello @hefal9380
If your seller is a private individual---------> = you won't get an invoice, since only professionals can issue them... So the manufacturer's warranty is uncertain since it is generally nominal and valid for the first buyer and generally not transferable.
If your seller is a professional-------> you need to ask them for an invoice or a duplicate if the original is lost. As for the warranty... the professional will have to provide it to you.. (and that's not a given). The manufacturer's warranty is generally transferred by the professional who has the right to sell the product (or to be its official representative).
Best regards
koalagris
Mentor3 years agoHello @hefal9380
ebay doesn't sell anything, and therefore doesn't provide invoices, it's only a platform for putting people in contact....
Only a professional seller can provide an invoice, so check with your seller :
https://www.ebay.fr/help/buying/resolving-issues-sellers/contacter-un-vendeur?id=4021&st=3&pos=1&query=Contacter%20un%20vendeur&intent=contacter%20vendeur&lucenceai=lucenceai&docId=HELP1051
best regards