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Buying and Selling: Dealing with Counterfeiting Accusations
Summary: chri-1163 was wrongly accused of selling counterfeit products, which affected their reputation and sales. They are asking for advice on how to deal with such accusations and regain customers' trust. lingma85 advises them to keep going with the business and not pay attention to baseless criticism, saying that honesty always comes out in the end. francexpressdeal suggests replying to the negative reviews on the selling platform to clarify the situation for potential customers.
Hello everyone,
Recently, I was wrongly accused of selling counterfeit products, which led to a negative comment on my sales page. I'm sure some of you may have had similar experiences. How did you handle such a situation? What impact did it have on your sales and your reputation? What do you recommend to fix these misunderstandings and regain customers' trust?
I’d really like to hear your advice and tips on how to address these accusations and maintain a positive reputation in the selling community.
Thanks in advance for your help and ideas!
francexpressdeal
Mentor2 weeks ago · EditedHello @chri-1163
you can try to have the feedback removed:
Feedback policy | eBay
If you weren't able to get it removed, leave a comment to explain yourself:
View buyer feedback and reply to it | eBay
"View a buyer's feedback and reply to it
You can reply to feedback from your feedback profile. Find the feedback you want to reply to and select Reply on the right side of the page.
Once you've replied, your comment appears directly below the buyer's. You can only reply once to a feedback comment. In addition, you can't edit or delete this reply."
lingma85
Mentor2 weeks agogood evening @chri-1163
The best thing to do is still not to respond...
but since you’re posting with an account opened today.. it’s hard to tell you more...
indeed, the causes can be many and different from one username to another...
same for the “offense” itself...
As a result... keep going with your activity as if this were just one incident in the life of your business...
you’ll always run into people who criticize left and right just to undermine your business...
and others who will spend their lives envying you.
If you’re honest... that quality always shows, and it will always protect you... underhanded or twisted moves always backfire on those who caused or created them, sooner or later...
Best regards