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Unlisted purchase in my account
I placed an order.de, it was approved. I took a screenshot and I do have proof.
But it's impossible to find it on my account....
Why ??
Thank you!
2 comments
I placed an order.de, it was approved. I took a screenshot and I do have proof.
But it's impossible to find it on my account....
Why ??
Thank you!
lingma85
Mentor3 years agoGood evening @nicolettaseven
If your purchase has been confirmed, you should have an acknowledgment of receipt from eBay in your inbox (possibly in spam)... with all the details of your purchase (seller - item details - price etc...)
On the other hand, have you paid...?
If not, you contact eBay to find out why this purchase doesn't seem to appear in your "purchased items"... and depending on the answer you get = you will pay or not.
If you have paid... you should be able to find proof of this payment indicating that eBay has received it...
Regards
francexpressdeal
Mentor3 years agoGood evening @nicolettaseven
you may not have been logged into your account at the time of purchase (= purchase without being registered).
See this link:
https://www.ebay.fr/help/buying/paying-items/acheter-sans-tre-inscrit?id=4035&st=3&pos=2&query=Acheter%20sans%20%C3%AAtre%20inscrit%20&intent=achat%20sans%20etre%20inscrit&lucenceai=lucenceai&docId=HELP1147