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Hoist purchase
Summary: chrideba_60 bought a hoist thinking delivery would be free, but found out he had to pick up the item in person. After trying to contact the seller to clarify or cancel the order, he didn’t get a response. koalagris shared a link about canceling an order on eBay, while *miss-tigri* and lingma85 offered advice on how to handle the situation, including waiting for the estimated delivery date or contacting the seller again.
Hello.
On April 7 I bought a hoist from a seller I thought was professional.
And when I reviewed the order summary I saw that it had to be picked up in person, whereas in the listing I had seen « free shipping ».
I therefore contacted the seller on April 9 to ask him to confirm that there really was a free shipping option.
He never replied; the only information given is the city name. On April 10 I sent a second message asking him to cancel the sale, and to this day there is still no response.
On his profile he has been a member since March 20, 2024 and he has only sold one item (that famous hoist).
Could you tell me what I can do to cancel this sale.
Thank you.
*miss-tigri*
Mentor2 years agoHello You don't say whether the purchase has been paid for or not ...
If not paid, do nothing and wait for the seller to cancel the order .'
If it has been paid, you'll need to report an item not received. See procedure:
Get help for an item that hasn't arrived
@chrideba_60
lingma85
Mentor2 years agoHello @chrideba_60
You write--> "And when I reviewed the order, I saw that it had to be picked up in person, whereas in the listing I had seen ‘free delivery’."
uh
- here’s what is indicated on the listing-------> No delivery, in-person pickup only."
as shown by the screenshot below..
So, you’re telling lies....
If you can’t go and pick up your purchase.... ---->
- apologize to the seller...
and ask them to cancel this sale... -----> Cancel an order as a buyer | eBay
Try to reopen the dialogue.
Best regards
------------------------------------------------------------------------------------------------------------------
chrideba_60
OP2 years agoHello.
Regarding my order for the hoist, as of today the seller still has not replied to the messages asking him to cancel the order. What options do I have to resolve this problem.
Regards.
*miss-tigri*
Mentor2 years agoHello
you need to wait until the estimated delivery date has passed before reporting an item as not received .
koalagris
Mentor2 years agoHello @chrideba_60
https://www.ebay.fr/help/buying/buyers-can-cancel-order/annuler-une-commande-en-tant-quacheteur?id=4004&st=3&pos=1&query=Annuler%20une%20commande%20en%20tant%20qu%27acheteur&intent=annuler%20achat&lucenceai=lucenceai&docId=HELP1019
Best regards