I'm sorry to hear that you're having a problem with your order on eBay.
We are only a platform. All items are sold by individual sellers on the eBay site.
As a result, the items never pass through eBay's hands.
If the seller's listing clearly states that the phones work then I invite you to open a return for the reason => The item does not match the description/The item is damaged
The seller then has 3 days to provide you with a way to send the item back.
If the listing states that the phones do not work (The seller may sell them for parts only, for example.)
Then it's your mistake and in that case, the seller's return policy applies.
The seller is supposed to note in the listing if the product is for parts or in working condition, but you still have to read the description carefully ......
francois-o
Hello @waldono_31 ,
I'm sorry to hear that you're having a problem with your order on eBay.
We are only a platform. All items are sold by individual sellers on the eBay site.
As a result, the items never pass through eBay's hands.
If the seller's listing clearly states that the phones work then I invite you to open a return for the reason => The item does not match the description/The item is damaged
The seller then has 3 days to provide you with a way to send the item back.
If the listing states that the phones do not work (The seller may sell them for parts only, for example.)
Then it's your mistake and in that case, the seller's return policy applies.
In any case, I advise you to first send a message to the seller: https://www.ebay.fr/help/buying/resolving-issues-sellers/contacter-un-vendeur?id=4021&st=3&pos=2&query=Contacter%20un%20vendeur&intent=contacter&lucenceai=lucenceai&docId=HELP1051
By communicating with them, you'll be able to find the most appropriate solution.
To open the return: https://www.ebay.fr/help/buying/returns-items-not-received-refunds-buyers/renvoyer-un-objet-pour-obtenir-un-remboursement?id=4041&st=3&pos=1&query=Renvoyer%20un%20objet%20pour%20obtenir%20un%20remboursement&intent=return&lucenceai=lucenceai&docId=HELP1134
Regards
François
*miss-tigri*
Mentor2 years agoquestion : are products sold on EBay verified ??
The seller is supposed to note in the listing if the product is for parts or in working condition, but you still have to read the description carefully ......
francexpressdeal
Mentor2 years ago@waldono_31
" they don't seem to have worked "
Start by being sure of what you're saying...