Suspicious purchase: refund request and procedure | Community Mentor Help

m8g86_13 · 2026-07-09T10:17:55.086707Z

Hello community, I bought a gaming PC yesterday (July 8) listed at €380 on eBay (with a theoretical configuration that’s worth a lot more). I’m realizing it’s an obvious scam. The seller claims to have shipped the item and is asking me to wait 15 days, but the listing says "no returns accepted". I contacted eBay customer service, who told me to wait until July 18 (past the estimated delivery date) to open a dispute for "Item not received". Am I fully protected 100% by the eBay Customer Guarantee if the seller provided a fake tracking number or sends an empty package/fake address? Do I just need to calmly wait until July 18 to get my money back? Thanks in advance for your answers and advice.

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Suspicious purchase: refund request and procedure | Community Mentor Help | eBay France