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koalagris
Mentor3 months ago"Member since 12-Jan-17. Country: Czech Republic"
= you depend on ebay.com (not ebay France or its forum...)
https://www.ebay.com/help/account/contacting-ebay-customer-service/contacter-le-service-clients-ebay?id=4379&st=3&pos=1&query=Contacter%20le%20Service%20clients%20eBay&intent=service%20client&lucenceai=lucenceai&docId=HELP1326
https://community.ebay.com/
That said, nothing obliges you to use the eBay postage platform: you can buy the shipping label directly on the carrier's website and then enter the tracking number on eBay.