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Buyer not responding
Summary: hubblewebb sold an item on eBay that was returned because the buyer didn’t pick it up. Despite several attempts to make contact, the buyer remains unreachable. koalagris suggests that the buyer should pay the reshipping fees and recommends issuing a partial refund if the item is returned. The seller can only open a dispute for an unpaid item.
Hello,
I sold an item to an eBayer who paid me promptly and to whom I shipped the item to a relay pickup point.
The item stayed there for 10 days and was naturally sent back to me.
I have tried on multiple occasions to contact the buyer, and left several messages that have gone unanswered to this day.
It’s impossible to reach eBay or open a dispute to resolve this situation. My case does not fit any dispute reason.
What should I do in such a situation?
Thanks in advance for your help.
Best regards
koalagris
Mentor1 year agoGood evening @hubblewebb
If the parcel is not collected, the buyer no longer benefits from eBay buyer protection.
It's up to them to pay the shipping again for a new send (provided they get in touch).
A seller can only open a dispute in the case of an unpaid item...
As soon as you receive the item back, you can issue a partial refund (item only, without the shipping) :
https://www.ebay.fr/help/selling/managing-returns-refunds/rembourser-les-acheteurs?id=5182&st=3&pos=1&query=Rembourser%20les%20acheteurs&intent=remboursement%20partiel&lucenceai=lucenceai&docId=HELP1608
Best regards